Privacy Policy
At Club Noae, we take your privacy seriously. This privacy policy explains how we collect, use, share, and process your personal data.
Collection and Use of Personal Data
Personal data refers to information that can be used to directly or indirectly identify you. This includes anonymous data linked to information that can be used to identify you. It does not include data that has been irreversibly anonymized or aggregated so that it can no longer be used to identify you, whether in combination with other information or otherwise.
Promoting Safety and Security
We adhere to principles of legality, legitimacy, and transparency. We minimize data use, limit processing to specific purposes, and take technical and administrative steps to safeguard your data. Personal data is used to verify accounts and user activity, as well as to promote safety — for example, by monitoring for fraud and investigating suspicious or potentially illegal activity or violations of our policies. This processing is based on our legitimate interest in ensuring the safety of our services.
What Personal Data We Collect
i. Data you provide:
We collect the personal data you provide when using our products or services, or when communicating with us (e.g., creating an account, contacting us, participating in a survey, or using our chat/help tool). When making a purchase, we collect data such as your payment details (credit/debit card number, billing and shipping addresses), and contact information.
ii. Data collected through use:
We may collect information such as device type, unique device identifiers, IP address, operating system, browser type, usage and diagnostic data, and approximate location information through GPS, IP address, or other technologies.
How We Use Personal Data
We use personal data to:
i. Provide, improve, and develop our services:
This includes analyzing data, conducting research, and running audits. If you participate in a contest or promotion, we may use your data to administer it.
ii. Communicate with you:
With your prior consent, we may send you marketing communications and information about your account or transactions. You can opt out of marketing emails by contacting us. With your consent, we may share your data with third-party partners for marketing purposes or use your data to personalize your experience.
NOTE: For all use cases requiring your explicit consent, you may withdraw consent at any time by contacting us.
Definition of "Cookies"
Cookies are small text files used to store information in web browsers. They help us identify devices and provide services. We use cookies (and similar technologies) to deliver, protect, and improve our services — for example, by personalizing content, measuring ads, analyzing usage, and enhancing security.
Sharing of Personal Data
We share personal data only with strategic partners that help us provide or improve our products and services — not for their own marketing purposes without your consent.
Data Disclosure, Storage, Transfer, and Processing
i. Legal obligations:
We may be legally required to process certain personal data, especially within the European Economic Area (EEA). Where applicable, processing is based on Article 6(1) of the GDPR.
ii. Business transitions:
In the event of a merger, acquisition, restructuring, or sale, we may transfer all personal data to the relevant third party.
iii. Compliance and security:
We may disclose personal data when legally required, or if necessary for national security, law enforcement, or protecting rights and public interest.
Children
Our services are intended for adults. We do not knowingly collect data from children under 16. If we become aware of such data collection, we will delete it promptly. Please contact us immediately if you suspect a child has submitted personal data to us.
Your Rights
You have the right to access, correct, or delete your personal data. You may also restrict or object to our processing, and request a copy of your data in a standard format. If necessary, you may file a complaint with the data protection authority. To protect your privacy, we may verify your identity before responding to such requests. We may decline requests in certain cases, as permitted by law. We will respond to all valid requests within 30 days.
Third-Party Websites and Services
We are not responsible for the privacy practices of third-party websites linked from our site. We recommend reviewing their privacy policies before interacting with their content.
Data Security, Integrity, and Retention
We use technical, administrative, and physical safeguards to protect your data. We retain your data as long as needed for the purposes described in this policy, unless a longer retention period is required or permitted by law.
Changes to This Privacy Policy
We may update this privacy policy to reflect new technologies, legal requirements, or other changes. Continued use of our services after any updates indicates your acceptance of the revised policy. If you do not agree, please discontinue use and contact us to close your account.
